William's Places: Sufficient Contact With Clients? What Constitutes "Regular" Contact?

Sufficient Contact With Clients? What Constitutes "Regular" Contact?

Sufficient Contact With Clients? What Constitutes "Regular" Contact?


The number one complaint that clients have with their realtors is that they do not communicate with them enough. If this is indeed true, then what is meant by "enough"? A phone call once a week? A personalized e-mail and a phone call once a week? An automated response from a listing service such as Trulia or Zillow?

Who determines what constitutes "regular" contact? Is it the clients? Especially with sellers, who may not see activity on their listing for weeks at a time, should they establish with their agents that weekly contact is necessary? Or bi-weekly? Via e-mail? Or even text message? Or should there be a real estate industry standard of contact with clients? Or should it be left to each individual seller/buyer and agent to determine what level of contact, and what type of contact is acceptable?

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Courtesy of William James Walton, Sr. , Realtor, WEICHERT, REALTORS® - Briotti Group

Serving northern New Haven and southeastern Litchfield Counties (Waterbury, Wolcott, Prospect, Naugatuck, Middlebury, Southbury, Watertown, Thomaston and Plymouth)


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Comment balloon 3 commentsWilliam James Walton Sr. • February 27 2010 10:19PM


good questions - don't you wish that clients came with care and handling tags like new clothes do so that we knew up front which ones were high maintenace and which were not!

Posted by Lise Howe, Assoc. Broker in DC, MD, VA and attorney in DC (Keller Williams Capital Properties) about 10 years ago

Great questions. I think its important that we establish standards with our clients and that we make them aware of the standard. My minimum standards are written into ever listing agreement I take, this lets the client know that I promise to send updates and call to discuss at least once a week.

Even setting standards you still get those 'high maintance' types sometimes, but they know upfront that you are doing what you promised and what they agreed to.


Posted by Cindy Cranston (Fulmer Realty- Floresville, LaVernia, San Antonio) about 10 years ago

Conducting a Needs Analysis up front, and discussing their expectations helps ensure you're both on the same page!!

Posted by John Basila (A Denver Home) about 10 years ago